Be Our Guest
With the busy Presidents’ week holiday right around the corner, Sun Valley Resort is expecting many guests from all over the country and world, arriving to enjoy this season’s amazing skiing and boarding, world renown cross-country, restaurants, shopping and nightlife. The first impression many visitors will get of this magical area is from Roger Lloyd of the Resort’s Guest Services. By the time guests have traveled the 20 minutes from the airport to the Sun Valley Lodge, a true insiders’ look at what makes this area so special will be theirs.
“I love that short drive to Sun Valley,” Roger smiled his signature wide smile. “It’s my opportunity to introduce everyone to Idaho, to Sun Valley. I chat with our guests about everything from recreational opportunities to the Lewis and Clark expedition.” He laughed, “I am full of interesting facts.”
There is almost no one who has come by his interesting facts more honestly than Roger. As a 35-year veteran with the Sun Valley Company, and a 42-year resident of the Wood River Valley, his jobs have included everything from helping to build Baldy and Dollar’s high speed quad chairlifts to lift maintenance to guest services. With brothers Jimmy and Mike (who is director of Sun Valley’s Ski Patrol), the Lloyd brothers boast 100 years with the company.
Even once the airport shuttle pulls into the Lodge porte-cochère and guests embark on what is sure to be a memorable vacation, Roger is always around to help answer questions, make recommendations and simply check in on how things are going. “I love it when people approach me in the Lodge lobby or around the resort and have questions,” he said. “Whenever possible, I also like to walk our guests to their rooms after they check in, so we can keep the conversation going and I can ensure that everything is to their liking.”
The great snow this year is making Roger’s job easy, according to him. “There are so many exciting things going on in Sun Valley right now. From the snow sports, to all the new menu choices at our Resort restaurants and the mountain day lodges, to the culture, shopping and entertainment, I am having no trouble at all recommending activities that I know will be well received. Ketchum and Hailey are hopping, too. It’s a great season here.”
When you arrive in Sun Valley, make sure to keep an eye out for Roger. He is one of the area’s greatest ambassadors.
“Whether it’s one of the movers and shakers in town for the Allen & Company conference each summer, a family that is bringing the third generation to Sun Valley, or a first-time visitor, we value each and every guest that comes through our doors and are thrilled to share our history, traditions and community with them,” Roger said.
And his favorite part of his job? “When a guest asks me to recommend a local realtor,” he laughed. “Then I know they will be coming back. And coming back. And coming back.”